Solod blue light on wired doorbell

I have a wired Ring doorbell and the blue light is solid, it won’t connect to the Wifi, I cannot reset it, I have turned the power off, tried holding the reset button down, nothing is working. I read through posts and have tried all of these options, but the solid blue light stays on and there seems to be no way to reset the doorbell even by resetting the power.

Hi @Lisap1229. Make sure your Video Doorbell Wired is properly installed following the instructions here. You can reset the Doorbell by holding down the setup button for at least 20 seconds. After the reset is complete, attempt to set your Doorbell Wired back up in the Ring app using the steps under Set Up a Device.

If the troubleshooting steps above don’t work, and your Doorbell is still unresponsive, please give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

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