Ring Video Doorbell
Solid white light; hard reset doesn’t work
Hi.
We had a power outage a couple of days ago and since then our wired doorbell has not been able to connect to our Wi-Fi.
The light is showing solid white. I have tried pressing and holding the Orange button but the light remains solid white and the device will not enter set-up mode in order to reconnect.
Any ideas please?
289 •
0 •
0 •
20-12-2023 09:19:24
Responses (2)
Hi @TheRevJimJones. Which model of Ring Doorbell do you have? The Model name is found on the Device Health page in the Ring app. If you have a battery powered Doorbell that is connected to a doorbell circuit, it’s possible the battery needs to be charged if it’s not responsive. However, I’d also suggest trying a full reset by holding down the setup button for 20 full seconds. You should be able to walk through a new set up in the Ring app after that.
0
22-12-2023 06:32:15
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
meme
Did you also try removing the power source? For example, removing the wire for power and the battery? (Sorry, I only have a battery doorbell so don’t know exactly how the doorbell is powered).
0
21-12-2023 08:19:57
•