Solid blue light on new Ring Wired Doorbell

My electrician has tried for hours to get our brand new Ring wired doorbell to work. It’s powered on but it’s just a constant blue solid light and won’t enter setup mode. Any ideas?

Hi @Docadd. Try performing a reset on your Doorbell Wired by pressing and holding the setup button for 20 seconds, the release. Once your Doorbell reboots, try placing it into Setup Mode. I hope this helps!