Solar panel

I have a Ring door bell 2 and I have a solar panel and was working good, I took off doorbell to paint house and know it is not reading when I install battery? I can see the charger is charging the battery but when I Plu the battery back in to the ring it will not come back on line with solar plugged in? Plus my in laws have the same model as me and I just bought them a solar charger and same thing it is not Recognizing the battery, what can be done?

Thank You

Did you try to reset your doorbell? How to completely reset your Ring Video Doorbell – Ring Help

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