Solar panel stopped charging

Question

Everything I see is old. I had a solar panel charging just fine an it stopped so I moved one that was charging to this camera, changed batteries, rebooted, deleted and reinstalled and it won't charge, though I know the panel works on other cameras. Thoughts?

Justin_Ring · Answer

Hi @Plainsman. Try factory resetting the Camera as well by pressing and holding the setup button for 20–25 seconds. Then [reconnect it to your WiFi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi). If you have tried this step and are still having the same concern, the next best step is to contact our support team for further assistance. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

system · Answer

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Solar panel stopped charging

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