@dfw956 Thank you for taking the time to attach those pictures. Since you’re having some additional concerns regarding the batteries as well as the Solar Panel plug, you may want to reach out to our support team. They’ll be able to take a closer look at your Ring and determine what’s causing the concern with the batteries, as well as why the Solar Panel is not attaching correctly.
You can give our support team a call at one of the numbers availablehere. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19here to see how to contact support. Feel free to let us know what support recommends as it can help other neighbors with similar concerns!