Solar panel not connected

I have two spotlight camera and two solar panel , 1 front and 1 garden . But sometime in the app it said my solar panel not connected at the front so i climb up and re-install it and then it work but it happened with the garden

Make sure you apply firm pressure when plugging in the power connector. You will likely hear a click when you’ve successfully got it in all the way.

I did but it still happen

Hi @user16234. In addition to ensuring that your Solar Panel is properly installed with the cable being firmly clicked into place and no dirt or debris blocking it, it’s important to make sure your Solar Panel is receiving an adequate amount of sunlight. Typically you want around 6-8 hours of direct sunlight per day, so you may need to adjust the position or angle at which it’s installed to allow for more exposure to direct sunlight.

If this concern persists, please follow up with our support team at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.