When a Solar Panel is not charging or connecting, the best thing to consider first is battery usage. Check out our Community post about battery draining for tips and tricks on optimizing battery performance.
The best steps for troubleshooting your Solar Panel are as follows:
- Clean panel to remove any dirt, dust, or debris.
- Check the adapter is securely plugged into the device.
- Ensure there is no debris or damage to the adapter or port area.
- In most locations, winter means overcast. Please ensure your Solar Panel is receiving several hours of direct sunlight per day.
If your solar panel is not operating despite trying the above steps, please reach out to our support team to take a closer look at your account. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.