Ring Security Cameras
1370
Solar panel not charging!
I’m a dealer of Ring products. And all of the sudden, the solar panel stopped charging. As you can From the pics, it’s plugged in. I even tried a BRAND NEW cam and panel!!! Been at this for a couple hours now. Seriously Ring, how do expect me to sell this if it DOESN’T WORK?? WRF??!!??!!??’n 
46277 •
3 •
35 •
22-02-2020 09:05:59
Responses (15)
- B
Turns out, after reading the info in the link that battery operated ring cameras are useless here in Michigan. Wish Ring had beenhonest in their advertising and mentioned the camera wouldn't work in northern climates during the winter EVEV WITH SOLAR PANELS ATTACHED. I'm getting disgusted with a company that's not honest in its advertising and won't allow us to store the video directly on our own devices. Having to pay a fee to use their servers, which get less responsive every day, is, in my opinion fraudulent since we're given no choice and don't find out about it until having bought a certain number of cameras. There should be large warning labels on every box for each of these marketing lies!
•1
08-12-2020 03:05:31
MFunny story. I contact customer service today about the same issue. I have had my two stick up cameras with panels attached all year without a single hiccup. Suddenly since the last firmware my batteries drained and died. And die daily now as well. No setting changes on my end. The rep indicatd their batteries dont work well below freezing ( it has not been below freezing but one day). My question is why does Ring not stand behind their prodcuts, this renders my cameras useless during all of winter here in Virginia (east side not mountain side so mild winter). I asked why this information is not provided up front anywhere to customers, had I known this I would have made a different decision on what products I went with (AKA not ring). THese are OUTDOOR cameras, they should be made for all the elements, or else DISCLOSE this !!
•2
24-12-2020 03:27:34
- N
After all these months Ring is still absolutley silent about these major problems.. I've wasted hundreds of dollars on buying products from Ring when i could have gone with a far cheaper and far more reliable company like Wyze. They have completely ignored all the customers experiencing problems with their solar setup.
•0
11-12-2020 06:10:08
•
- S
Very unhappy here. I purchased a solar panel to recharge my exterior Stick up Cam and the first year it worked fine. Now all the sudden it stopped charging to where the battery died. I had to climb up where the cam is to manually remove the battery and charge it inside. This is not what I purchased the solar panel for. When I called Ring I was told it was due to the cold temperatures but why make products that are to be outside if they cannot handle the temperatures? Would not recommend!
•1
27-12-2020 11:24:49
•
DThe same here. The solar panel was working for about one year and around November 27, 2020 after the software update, it has stopped charging even there is direct sun light. I live in NEPA and it is cold in the winter but it was charging great previous year so, I think there is a bug in that software update that Ring did.
•1
11-01-2021 01:16:31
- C
Same issue I have three cameras all with solar. None of them last more than two days without me having to charge them. I bough the solar panel and it was a waste of money because it doesn’t help. My doorbell ring is also doing the same thing now and it’s wired. WTH is the point of spending. All this money on useless products.
•0
25-01-2021 09:12:57
•
- R
Similar problem here. I'm in NY I have two Ring cameras with a solar panel each. They worked flawlessly through an entire year. Then this past summer (July) one of them stopped charging on the solar panel. I've recharged the battery, reset the camera, etc to no avail. This is not a temperature issue as they worked for an entire year through the winter , sub zero temps etc and didnt fail until the summer. One of them continues to work while the other does not. Ring, please get your software act together and get us a solution or replace this product as it is useless to me if I have to get out a ladder and recharge the battery every two weeks. Disappointing....
•2
24-03-2021 03:32:44
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
JUT
Has anyone had any luck with getting this resolved? I have the same issue with my stick up cam gen 3 solar. Started several weeks ago. Have done it all...recharged battery via usb, reconnected solar panel, reset camera, deleted and reinstalled, have everything disabled that could drain battery etc. Like others, during day it shows power source and at night battery. Battery is slowly draining and not topping off even though the solar panel gets 6+ hours of direct sunlight each day. Is Ring ignoring this issue as it seems multiple people are having the issue? Suspiciously sounds like software issue but one would think by now they would have resolved it.
1
13-10-2020 10:33:25
•