Solar panel issue

When my ring stick up cam is plugged into the solar panel, it says the battery is dead. I unplugged the solar panel, and its a full battery. I have also reset the camera, deleted it from the app, as well as reset the app. Any ideas?

Make sure when you connect the solar panel’s power cord to your camera that it is firmly inserted. You may have to apply firm pressure and may even hear a click.

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It was plugged in and working, and then it stopped. I think it was an issue with the camera.

Hi @user14198. Did the solution @SolarEclipse suggest help resolve this for you? If it didn’t, please follow up with our support team at one of the numbers available here so they can assist with more in-depth troubleshooting. If you are outside of the US, please visit here to see how to contact support.