Solar floodlight battery status greyed out in app

A couple of days ago I started seeing that the battery status of my solar floodlight is greyed out
on the solar floodlight page in the app. Also in device health the battery levels show in red.
Current battery level in 85% today,90% yesterday. Any insight into what is going on here.

Thanks
Alan

Hi @user34083. Would you be able to share a screenshot of this? If so, I can share it with my team so we can try to get to the bottom of this. Thanks, neighbor.

It gets even crazier. What I am seeing depends on the battery level. Below 80% the status turns to yellow from grayed out. I don’t think a 78% battery level should be yellow.

Thanks for looking.
Alan

When the battery level goes above 80% it goes back to greyed out.

I am facing similar issue with the solar pathlight. I have six of them. All six are showing same issue. I am attaching screenshot for reference. So the icon is grayed out and the battery percentage is written in red color even its 100% charged.

Here is screenshot of battery percentage in red.

Just some history from my phone.

When I first posted this issue the Ring App software was listed as
version 3.55.1, Google Play listed it as updated Dec 16, 2022.

A couple days ago the Ring App was update to
version 3.56, GP listed it as updated Jan 5, 2023.

Alan

Me too it has been happening for maybe a couple of weeks. I just uninstalled app and reinstalled but same thing (since sometimes app device infomation can be glitchy for a second). There is no more green for battery level. Only greyed out/cross out on battery for 100% (which is red) and yellow battery level for anything 70% range or below.


Hey neighbors. I’ve shared this information with my team, and they are currently looking into this concern. Thanks for bringing it to our attention. If you have any questions in the meantime, don’t hesitate to ask.

Same issue here, I have 2 solar floodlight with 2 batteries each. Attached a screenshot

Another screenshot