I installed a new Ring Doorbell 3 Plus along with a solar charger a week ago today. I noticed that the Doorbell 3 Plus wasn’t increasing in charge, and it seemed to be decreasing at a normal rate. I also noticed that in Device Health on the app, it said that the Doorbell was receiving power from the battery and that the solar charger was not connected.
I called support, and they informed me it should be showing that the solar charger is connected and that I have a defective solar charger. I found this recently which seems to disprove this: https://support.ring.com/hc/en-us/articles/360041935892-Solar-Charger-for-the-Ring-Video-Doorbell-3-or-3-Plus-Information
Though the support agent recommend I replace the solar charger, I decided to wait a week to see if the Doorbell would increase in charge. It has since dropped to 91% so I am unsure whether or not to replace the solar charger. It would seem strange that I have a defective solar charger right out of the box, but who knows. Any advice would be appreciated.