Solar cell nnection problems

I am having problems with my solar panel charger charging my camera. It says the panel is connected and will charge the battery when it gets so low. It lets the battery completely run down and not charge it. I have disconnected it and reconnected it with no success. Has anyone had any problems like this and if so any suggestions. Ty for the hug El’s

Hi @Granny61-1. Does the Solar Panel show up as connected in your Ring app? You can find this in your Device Health menu. How many hours of sunlight does your Solar Panel have per day?