Ring Security Cameras
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Solar Cam Not Reconnecting to Wifi
solar-security-cameras
I have 5 solar cams around my house. They are all about 2.5 years old. One the the solar cams dropped off the WiFi about a week ago and will not reconnect. I have followed all troubleshooting protocols. (camera reset, router reset, taking battery out, etc. Nothing works.The camera itself is running and apparently charging bc the motion light goes on and off. Just not connected to network. Any suggestions?
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01-01-2021 22:21:50
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Caitlyn_Ring
Hi @sboehringer. It looks like you've tried all of the basic troubleshooting steps that I would have recommended for a Camera that is not maintaining a connection to your wifi. Since those steps have not resolved your concern, I'd suggest reaching out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a deeper look and offer more in-depth troubleshooting support in order to get your Camera up and running. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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04-01-2021 23:23:39
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