OMG your comment saved the day!! Thank you!
Thanks so much for that. I couldn’t figure it out until reading this. There should be some direction in the instructions sent. I watched all videos and none address how to resolve the ball socket issue
This has been driving me crazy, too! I came here to try to figure it out. It dawned on me that maybe the philips head screwdriver piece flipped around because it didn’t make sense to have the 6 sided screw without the tool. Lo and behold, I was right! The metal tip flips around and we have the star shaped tool with the hole in the middle. Good luck!
Thank you! This helped me out lots!