Responses (14)

• J

  joehgar

  The screw to adjust color around the socket joint is a star security bit. It’s not Phillips screw bit. The tool they send flips around if you pull on it. One side is Phillips for screws and the other side is security star bit for the collar. I hope this helps because I was going nuts until I figured this out. And really Ding should have this info somewhere in the instructions. Not sure why they don’t say anything about it

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  24-02-2022 09:38:43

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• C

  Caitlyn_Ring

  Hey neighbors! If you're unable to get your Spotlight Cam installed, try the troubleshooting steps below: - If you received an orange screwdriver with your Ring Spotlight Cam, this screwdriver has two ends. You can pull the Phillips bit out of the orange handle and swap it around to get the star key on the other side. - Make sure to completely loosen the screw in the collar. - You can use a bit of pressure when inserting the ball on the back of the Spotlight Cam into the socket. You should see it pop into place. - For reference, you can find the Spotlight Cam Battery installation instructions [here](https://support.ring.com/hc/en-us/articles/115003340986-Ring-Spotlight-Cam-Battery-Installation). For further assistance with the installation of your Spotlight Cam, you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

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  16-06-2022 09:48:16

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• K

  Kairos

  I know this is an old topic, but I just got my ring spotlight camera battery and I’m installing it today. I am having the same issue with the ball on the back of the camera mounted into the socket. Yes, I have a loose end of the screw on the collar all the way and it still won’t snap in. Did anybody ever figure this out? I read through the responses in the thread and didn’t see anything that would help me.

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  18-07-2022 03:02:34

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  U

  user18009

  I’m having the same problem. The screws that were provided are just too short.

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  20-07-2022 02:53:02

• T

  Tom_Ring

  Hey neighbors. If the response in this thread don't seem to be helping, try posting a few pictures or a video of the issue that you are facing. This will help us see exactly where the issue is stemming from and help develop a plan of action to fix this.

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  22-07-2022 07:57:20

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• G

  gmgreenw

  I too, encountered this issue at first, and discovered that I needed to completely remove the screw from the collar clamp that was around the ball socket. After I removed this screw, the ball end on camera case was then able to set inside the ball socket with just a small bit of force. I then re-applied the screw on the collar clamp. Works like a charm.

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  21-05-2023 04:28:00

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