Responses (14)

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  Marley_Ring

  Hey @Ernie888! To ensure I'm understanding correctly, you are wanting to get the mounting bracket piece securely attached to the Cam assembly where the ball socket snaps into place? If so, you are doing it correctly! Feel free to apply a little bit of pressure and test to ensure it is securely in place. Check out our [help center article on Spotlight Cam Battery installation](https://support.ring.com/hc/en-us/articles/115003340986-Ring-Spotlight-Cam-Battery-Installation), which contains some great tips on mounting this device. I hope this helps! :)

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  14-01-2020 05:17:47

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  mkerpiou

  No, that doesn't help. Ball socket won't fit even standing on it.

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  20-05-2020 10:39:39

  M

  Marley_Ring

  Hi @mkerpiou! If applying pressure did not result in the piece connecting, please check around the area to see if there are any adjustment screws. This part should be attaching easily, but if it is not please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  21-05-2020 05:37:00

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  ecampisi

  I had the very same problem. Unscrew (almost completely) that sleeve around the mounting plate where the round knob goes into.......you have to unscrew it almost totally. I hope this helps.

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  21-05-2020 05:49:13

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  TechGenie

  I am having the same problem. I cannot get the ball into the socket even with my full weight on it (160 lbs). I cannot loosen the screw either. Am SO FRUSTRATED.

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  25-05-2020 08:40:20

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  Marley_Ring

  Sorry to hear about this @TechGenie! If the above steps did not work, Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  26-05-2020 11:00:21

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  Teresa4

  Same problem. No amount of pressure gets the ball in the socket. The tool in the box does not unscrew it. I bought 3 spotlights and they all have this issue. The install video shows it easily snapping in but that is not the case. I spent a lot of time trying to fix this issue. Really frustrating!! 1hr or longer waiting for tech support. Definitely a design defect.

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  17-01-2021 11:23:39

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  hibiscus07

  This has been driving me crazy, too! I came here to try to figure it out. It dawned on me that *maybe* the philips head screwdriver piece flipped around because it didn't make sense to have the 6 sided screw without the tool. Lo and behold, I was right! The metal tip flips around and we have the star shaped tool with the hole in the middle. Good luck!

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  13-04-2021 07:41:25

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  DavidSFlorida

  OMG!! This was so trivial and yet I see I’m not the only one who had to come on here to figure it out. This should have been on the directions Ring!!! Get it together!!

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  16-05-2021 07:57:42

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  TMagee

  Just tried to adjust the angle/direction of my cam. Of course it popped out of the socket. After reading the previous messages I managed to force it back in. Made one more attempt to align the camera just slightly and it popped right out again! Can't understand why or how it comes out so easily but it's so difficult to put it back. Almost broke my finger the second time. Still throbbing 30 minutes later. Be careful, folks! The alignment still isn't what I'd like but I'll have to leave it alone.

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  10-01-2022 11:26:52

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