I’ve read many issues with solar panel’s not charging or not fully charging stick up cams but have not seen any resolution from RING. If there is one, there are too many posts to wade through and find it. I’ve had this issue and the only suggestion was to reset my camera. I did and nothing changed. The solar panel seems to be defective but what do I do?
Hi @BobA1. If you’ve already performed basic troubleshooting such as a reset and disconnecting and reconnecting the Solar Panel, you’ll want to reach out to our support team directly so they can take a deeper look at your device for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 