Snapshots work but cannot activate live view

My floodlight camera worked fine, and without any change that I can think of, it stopped working on 12/11. Weird thing is that the snapshots are all fine. When I click on “live view”, it goes to a screen with “activating device …” and the loading circle and on and on, eventually it always ended up with “streaming error, more info, reconnect”. My RSSI is -46. The motion detection also works fine, it sends me the right motion alert when I tested it.

Don’t just blindly blame the network, because all my other 30+ devices work just fine at home, including several cheap cameras like Foscam camera. Also don’t just suggest me to uninstall and reinstall the app, I would rather you investigate and root cause the issue so that it doesn’t happen in the future. I’m happy to provide you the logs or willing to grant you access to the logs for debugging purposes.

Be happy, stay away from Ring!

Hi @zhiguoli. Since this is a neighbor-to-neighbor forum, we can’t look into detailed information about your device or your account, but we’d be happy to provide some general troubleshooting steps. In the case of Live View not activating, a good place to start is our Community Post on Live View concerns here, which will have various common causes and solutions listed out for you.

Additionally, our support team is available to take a closer look at your account and device specifically to diagnose this problem. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.