So after one of my ring cameras gets a motion event it won’t record my snapshots for 1hr. Right at the 1hr mark snapshots start recording again. So to clarify if I go on the app and see a motion record right after there is no video footage for 1hr. Then after the 1hrs my 30secomd snapshots start again. Been happening for a few months now.
Hi @Jjmm3. Motion detection shouldn’t prevent the Snapshot Capture feature from working as normal. I’d recommend toggling Snapshot Capture off, then toggling it back on. If that doesn’t resolve this, you can try rebooting your Camera using the reboot option on the Device Health page. Should this concern persist, please follow up with our support team at one of the numbers available here so they can take a deeper dive into what may be going on.