Snapshot Option Missing

The snapshot capture feature is available for one of my cameras, but doesn’t come up for the other. How can I fix this?

Both cameras are the same make and model.

Hey neighbor! The Snapshot feature i**s currently available on new device setups, but access to this feature will be available for existing devices and versions soon. We also have a note in our Ring Help Center Article here, which points out that the Stick Up Cam 3rd Gen does not have it at this time, whether the device was newly set up or not, but it is coming this year! You may see one device have it while another does not, and this can be due to the device being a different hardware version than your other. You can verify this with our support team here. **