Snapshot option has disappeared.

I have 3 Stick up cameras. At some point all have had the snapshot feature. Now, one by one this has disappeared from each of the devices. Today I moved the last one to have the feature out front and within an hour the feature was gone. What is going on? How can I get this feature back?

Hi @Leport! I recommend removing and reinstalling the Ring app on your mobile device, and then following these steps to enable snapshot:

  • Open your Ring App.
  • Tap the three-lined icon on the upper-left hand corner of the app to open the side menu.
  • Tap Devices.
  • Tap the desired device.
  • Tap Device Settings.
  • Tap Video Settings.
  • Tap the Snapshot Capture toggle.

This should enable the feature. If this concern persists, please image example if possible, as well as any further observations. Thank you! :slight_smile: