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Ring Security Cameras

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Snapshot not working on multiple devices
hardwired-security-cameras
app-settings
troubleshooting
cs-support

Have a bunch of devices (at least 8), and have noticed the snapshot function seems to be cutting out more and more frequently. Hours will go by…and nothing records. I can go to live view and confirm the camera is working. I’ve checked settings to confirm strong wifi and that the snapshot function is turned on.

189

0

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19-08-2023 04:52:28

Responses (1)

  • J

    Hi @Otterden. You can try [rebooting your Cameras individually by using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera) to see if it helps. I would also recommend rebooting your router by unplugging it for a few seconds and plugging it back in. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) a call to further investigate.

    0

    21-08-2023 07:30:18

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