Snapshot not working all of a sudden

Snapshot feature stopped working 2 weeks ago on my Doorbell 4 camera my other 2 Stick up cameras still take snapshots every hour as scheduled…
Anyone know how to fix this issue???

The Snapshot Capture feature requires a Ring Protect Plan subscription and are only viewable from the mobile Ring app.

Try checking your Snapshot settings or that this feature is enabled in your Ring app.

Marley i have a current ring monthly subscription and im using the App !! The Snapshots works when i change it to every 15 minutes but it drains the battery then i switch back to every Hour and it stops working

Thank you for confirming these work at the 15 minute option. In this case, they should certainly work when changing the Snapshot frequency to anything else. Please ensure there is not a VPN enabled on the mobile device when making this settings change. Otherwise, all should be working as intended.

If this concern persists, our support team can take a closer look at this for you. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.