Ring Security Cameras

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Snapshot Frequency Setting Not Available

Hi All!I have just finished setting up my first Ring system with two battery operated spotlight cams and a wired video doorbell.This [artice on Ring's webpage](https://support.ring.com/hc/en-us/articles/360034443672-Using-Your-Snapshot-Capture-Feature) nicely explains how to set the snapshot frequency, and at the end of the articel even states this:**"What Ring devices have the snapshot capture frequency feature?**This feature will be available to all devices that support Snapshot Capture."The problem is that I can't find that "snapshot frequency" setting under video setting for of my devices. Calling support resulted in me re-installing the app on my phone, and then being told that this setting just isn't available for me. Wow. :cry:Has anybody else experienced this, and is there a solution? I would really like to increase the frequency for one of my cameras at a minimum.Thanks for any help!!!

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05-01-2020 04:29:57

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