Ring Video Doorbell
Snapshot feature not showing on timeline
Snapshot feature has been setup on doorbell and camera but is no longer working and showing snapshots on the timeline
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01-01-2022 10:20:17
Responses (27)
- J
Probably not what anyone here is looking for but I found this forum when I was searching for why I couldn't find my snapshot section to review what has happened today. A message above said about not going to the event history so I went to the live view and tried everything I could to find what I needed. Ended up hitting end live view and it then came up with my time line including all snapshots. Not sure if this helps anyone out or not and I don't usually post on forums etc. other than Google reviews but wanted to share this...
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07-07-2022 08:20:11
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- L
Scouring the internet for 'snapshots not working' and found this. I'm assuming there's been no update? Tried all suggestions and have a Protect Plus Plan.
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04-08-2022 03:32:32
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- N
Just got off phone with support for same issue. Their answer was to send replacements of my 60-day old Flood Light Cam Pro's. I just found this thread though and not confident that'll work. I have tried the suggestion by @JaffaDuke with no luck, disabling and re-enabling smartcapture etc. In my opinion, it's definitely either software/firmware related or an issue on the account level even I've prepaid for the ring protect plus. Anyone else have any success? Edit- *working now* After turning the snapshot setting off and on and waiting a bit, the feature appears to be active again. There's no indication of the snapshot when scrubbing between actual "events" such as motion detection, but it's evident as you swipe through that pics are being taken at the appropriate intervals.
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29-08-2022 01:19:21
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- B
Hi all I’m new here but have discovered that the snap shots are taken by myself, they are in the timeline and if I want to save one I pull up the bottom tab and search along the timeline at the snapshots and when I find one or more that I want to keep I just click snapshot, it then appears in my photo app on my phone/iPad. I originally thought there was a folder where the snapshots were kept but no, they are there just not saved. Cheers Mark As a dyslexic, please excuse typos and/or grammar errors.
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03-09-2022 09:46:55
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SunnyOC24
Exact same issue here. Absolutely NO snapshots being recorded on either the Ring doorbell or Spotlight camera. Troubleshooted as suggested by Ring support and all the other forum users and no resolution. This issue should have been escalated to the technical team to put a fix in and and push it out to all devices. Disappointing customer service.
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12-04-2022 11:39:20
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