Responses (27)

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  Tom_Ring

  Hey Neighbors. Since the information above didn't seem to help, this might require a more in depth look. I suggest reaching out to our support team so they can review some information about your devices and see where the issue is. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  07-01-2022 05:56:05

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  user7090

  Hi @Tom_Ring I have already reached out to support and they were unable to help. Is there any way you can escalate this?

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  07-01-2022 09:15:52

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  Caitlyn_Ring

  Hi @user7090. We have passed this feedback onto the appropriate teams based on the information that's been shared in this thread. For any neighbors whose snapshots are not showing on the Event History Timeline, please try the troubleshooting suggestions below: - Ensure that you have an active [Ring Protect subscription](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans) in place, as this is required for the Snapshot Capture feature. - Go over the steps in this Help Center article [here ](https://support.ring.com/hc/en-us/articles/360034443672), just to ensure that there hasn’t been a step that was missed. - You can also try disabling Snapshot Capture and then enabling it again. - If your device is battery powered, make sure that your battery is fully charged as a low battery could cause the Snapshot Capture to not activate. - Check the RSSI on your Device Health page, as an insufficient network quality could cause the Snapshots to not be properly captured and displayed. You can read more on RSSI and wifi [here](https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-WiFi-Signal-Strength). If you're still experiencing this concern after attempting the troubleshooting steps above, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can further assist with this. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  12-01-2022 11:32:14

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  user6887

  Hello @user6895. Just to say, I'm having the exact same issue with Ring Doorbell 4 + indoor plug-in cam.

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  15-01-2022 07:17:14

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  Dego

  Same issue on a Wired Doorbell. Every features work (on a Basic protection plan), but the snapshots. Note that the problem occured after a power shutdown in the neighborhood. Anyone has this issue resolved yet ?

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  31-01-2022 07:54:49

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  MathewE

  Same issue on the peephole camera. Set to take snapshots every 14 mins - nothing appears on the timeline at all. Hasn’t worked for a few months. Tried resetting, tried re-adding in app, theirs toggling on and off many times, phoned support who are “investigating” still. Strong RSSI, supposedly latest firmware, full ring protect plan. Snapshot capture is just broken! It sucks!

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  31-01-2022 08:53:29

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  MathewE

  Just an update - contacted support again, who unfortunately weren’t able to offer any support. Peephole camera snapshots do not work. Haven’t worked for about a year regardless of setting to 1 hour or 14 mins. No matter the signal strength, resets. Can a ring moderator please flag this to someone, anyone, internally? Being told to sit tight for a fix for over a year doesn’t inspire confidence the issue is being tracked. Either that or ring has a massive set of issues on its development backlog!!

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  13-02-2022 09:54:06

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  Stupot388

  Hi all, has anyone had a resolution to this issue? I am affected too, not sure since when? I cant scrub left to view snapshots or other history, basically I have no timeline. I can view events in the history tab, but no snapshots.

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  02-02-2022 07:45:45

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  cyberphile

  I'm having this issue now too. Although I'm sure that it did show up on the timeline initially, I recall deleting all of the snapshots from my timeline and now none. Show up. Spent over an hour on the phone with tech support. I did all of the troubleshooting steps to fix this. She forwarded me this link https://support.ring.com/hc/en-us/articles/360034443672. She said that despite the document stating that previous snapshots can be viewed, only the current snapshot is kept. I'm no longer inclined to believe her. I'd like to get this function back.

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  07-02-2022 03:18:18

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