Snapshot Feature Not Appearing in Event History

I have the basic plan for my ring outdoor camera and the snapshot feature turned on to capture every 5 minutes. Firmware is up to date and wifi is good. I’ve turned the feature on and off to “refresh it” Nothing in my timeline is showing snapshots other than live events and motion detection. Very disappointed as my neighbor had their package stolen last night.

Hi @user30262. If your snapshots for your Camera are not working correctly despite it being enabled and having a Ring Protect Plan, try the following steps:

If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.