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Caitlyn_Ring
Hi @MPN. Would you mind reaching out to our support team directly so they can take a deeper look into this concern for you? You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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06-10-2020 22:40:53
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