I just installed 4 identical “Indoor Cameras”. All have the same exact configuration. From the app, in settings -> device settings, 3 of them do not have “Snapshot Capture”, 1 of them does. Under Settings -> Device Health, all 4 show Firmware as “Up to Date”.
I’ve searched and seen quite a few people asking about snapshot capture missing from some of their cameras but I’ve not seen any real answers to them. In my case it’s clearly not the app or an issue with my Ring Protect account (which I have) as 1 camera has the option.
The 3 that do not have the option have similar MAC addresses, the 1 that does is not TOO far from the other 3 (1st -3rd Octets are the same fro all 4, the 4th octet is 35 for the camera with the option vs 34 for the other 3).
A) how do I see an actual firmware version?
B) What is the fix to get the Snapshot capture option on my other cameras?