Snapshot capture issue

I haven't found a post that specifically matches my issue, but it pertains to the snapshot capture. I have a Ring Doorbell 3, battery powered/not wired. If I set the snapshot capture frequency to 1 hour, the snapshots happen very sporadically. The interval can be totally random and very lengthy, like up to 12 hours is the longest I've seen in the timeline. However, if I set it to the other option of 14 minutes, it works like a charm every 14 minutes and all the snapshots can be seen in the timeline. Anyone else have this oddity? Any suggestions? I've tried all the usual disabling and re-enabling, removed the battery and reset everything. Since this is a battery powered unit, the concern is how much drain with the 14 minute option. Thank you