Smartcode 888 won't disarm when lock is unlocked

I just installed a new SmartCode 888 lock. The lock will not disarm the alarm when I put the code in to unlock the door. It remains armed.

Hi @user77078. You want to make sure you follow the correct steps to have your Smart Lock arm and disarm your Ring Alarm. This Help Center page will provide you with the steps to do so. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.