Hi @user56671. In the Community, other neighbors, me, or other members of my team can offer troubleshooting steps for certain concerns. If those steps do not work, the next best step would be to contact our support team for further assistance. Since you have contacted our support and have gone through troubleshooting already but are still having the same concern, I would recommend reaching out to our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) once more to further investigate your ongoing concern. You can also reach out to our support team on Facebook or Twitter by sending a private message to @Ring.

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