Smart Alerts not working properly?

I have a Ring Doorbell 2020 release.

What I’m seeing is that I keep getting notification + sound alerts for all non-person motions - within the motion zones I set up.

Under ‘Smart Alerts’ set up, I have the following:

  • ‘Person’: Alert-> ON.
  • ‘Other Motion’ : Alert → OFF (Record but don’t send alerts)

Any suggestion?


Hi @Kenny326. What version of the Ring app do you have installed? I would ensure that you are using the most recent version of the Ring app. I would also make sure that your Doorbell is mounted at the proper height and that a Wedge Kit or Corner Kit is installed, if necessary. This will aide in proper motion detection and mitigate false alerts. Let me know if this helps!

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