Sharing user with my wife - Horrendious! - doesn't work

Products Video Doorbells
,
#1

This is absolutely mind numbing.
Had ring doorbells for years.
Moved to new house.
Bought new ring 4 wireless doorbell.
Trying to share with wife.
Trying for over 2 hours.
REDICULOUS PROCEEDURES.
Wifes email invite has no accept share button.
using generated code method now - will not accept code!!!
It used to be very easy and quick.
If nothing works this is going back to Amazon - will change brands.

#2

Hi @8thman. If the Shared User is not able to accept the invite, try the following steps:

  • Remove the Shared User invite from your Ring App and resend the invite.

  • The Shared User can try accepting the invite using a different device like another phone, tablet, or computer.

We also have this Help Center article here on how the Shared User process works. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.