Sharing by another

I had to wait 15 days because apparently there is another person who has a share I
waited the 15 days and it still has a share when I tried to re set. What can I do? Can someone help please thanks

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are you referring on removing your shared user?

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Hi @user61179. Can you shed some clarity on what you are referring to? Are you trying to take ownership of a device or share this device with another user? Thanks for sharing this information.