Ring App
Shared Users Access to Entry Door Locks
Beginning yesterday the app keeps removing the door locks from shared users on my account. It happens now every few hours, and it locks people out of the house. I have to login to the app, and give them their access back. Is this a bug? Obviously the fix can't be to login every few hours and allow them access again, saving it, then getting a call a few hours later their code isn't working.
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17-02-2022 06:13:10
Responses (4)
- P
Did you find a solution to this problem? Mine started doing this today.
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08-11-2022 02:57:42
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- E
What I have found is a reboot of the Ring Alarm fixes it. I also notice weird things happening when an update is waiting to be installed, and of course, a reboot works. I wish you can schedule a monthly reboot.
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30-08-2023 01:55:13
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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29-09-2023 01:55:16
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Caitlyn_Ring
Hi @e6e513a555f1137c93cfac1096368b. Which model of smart lock do you have set up in your Ring App, and are on iOS or Android? Have you tried any troubleshooting steps with the lock or the Ring App?
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21-02-2022 08:01:16
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