Shared user not getting push notifications

I have setup a ring alarm with some contact sensors and created a shared account for my wife.
My app gets all the push notification for contact closure open/close but my wife’s app does not.
My wife does get notifications if the base station powers off/ on

I tried logging into the app on my wife’s device and disabling/enabling all the push notification setting.
are there any other steps I can to troubleshoot to get this working?


Hi @Ransom1337. Make sure the Open and Close Alerts are on for the sensors that you’d like to receive notifications for. You can also find information on troubleshooting notifications for iOS devices here and for Android devices here. I hope these troubleshooting tips help! :slight_smile: