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user67670

Shared owner

app-settings

troubleshooting

cs-support

Hi guys, I have issue with my Ring app. Since 1 month just is not working on my phone. I installed again the app but same story. Is not ringing on my phone and is not showing the camera (I am not seeing the video). We tried my husband to puts me as a Share user, but when he puts my email so he can send me an invitation, he can't continue. There is not actve the button to send the invitation. I fed up to trying so many times. Please if someone can help me. Thank you!

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22-11-2023 01:14:09

Responses (2)

J

Justin_Ring

Hi @user67670. We have this Help Center [page](https://support.ring.com/hc/en-us/articles/211018223-Adding-a-Shared-User-to-Your-Ring-Account) on how to add a Shared User. If the steps in this article are not helping your husband add you again, reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us)

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23-11-2023 05:24:06

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S

system

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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23-12-2023 05:24:58

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