Ring Video Doorbell
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Shared Account Location Issues
Hi, we've bought a Ring3 doorbell along with a Chime. My girfriend set up the doorbell but struggled with the chime. She added me as a shared user, but when I was setting up an account, it seems that we have ended up with 2 locations, one a shared address & one that presumably is the address I set up (both are at the same address).When I add the Chime, it added it automatically to 'my address' rather than the shared one, so I end up with a doorbell on one & a chime on the other.I've removed the device & deleted the location so all I now have is the shared one, but now when I try to add the Chime, it asks me to set up my first location. So is it the case that only the Owner can add another device? Thanks
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17-08-2020 10:51:42
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bt7019
I would add that she has set me up with full access so I should be able to do this. When she tries to do it, it initially connects to the wifi but then goes into a loop.
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17-08-2020 11:29:41
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