Snapshot feature has been setup on doorbell and camera but is no longer working and showing snapshots on the timeline

Been noticing the same issue the last week or two…it might record one or two intervals and then there’s a huge 3-12 hour gap of no snapshots before the next one shows up.

Hi @user6895. Do you have an active Ring Protect Plan subscription? This is required for Snapshots to work. You can learn more about Snapshots in this Help Center article [here](https://support.ring.com/hc/en-us/articles/360034443672-Using-Your-Snapshot-Capture-Feature).

‎Shared access after move: do I need to transfer?

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user50037

Shared access after move: do I need to transfer?

shared-users

troubleshooting

Hello, During my move, my cameras went offline since I disconnected my internet and before I was able to share access with the renters. Will they be able to set up the cameras with shared access only or do I need to transfer ownership? Not sure if it matters but I shared access when cameras were offline from a different state.

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04-07-2023 03:40:42

Responses (2)

J
Justin_Ring
Hi @user50037. Shared Users cannot reconnect Cameras that they were shared users of. If you are no longer going to be viewing the Cameras, then you would remove them from your account and have them setup the Cameras on their account. Let me know if you have any other questions.
1
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05-07-2023 08:44:20
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
0
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06-08-2023 07:19:24
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