SEveral App issues with Ring alarms at two properties

Products Ring Alarm
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#1

We have Ring alarms, doorbells and cameras at two properties. Today I installed a wired Ring Doorbell at the back door of one of them and spent some time going through the app.

  1. I cannot seem to change the sound of the doorbell when the button is pressed. Can on the linked Chime - but not the doorbell. We have a doorbell at our Front Door and our back door and it would be really helpful to be able to have two different sounds ‘There’s someone at your UK Front Door’ , ‘There’s someone at your UK Back Door’ and ‘There’s someone at your US Front Door’
  2. One of our Ring alarm base stations is in a downstairs cloakroom with no other Ring devices… and I cannot name the location in the General Settings.
  3. I cannot rename the alarm base stations. Would like to rename them to identify where they are.
  4. In the app, I select ‘All Cameras’ and click on ‘Devices’ from the main menu. Scroll down where I see ‘Security’ and it shows both ‘Alarm Base Stations’ as ‘Offline’. I select one location on the top of the screen, then ‘Devices’ and scroll down to see under ‘Security’ the ‘Alarm Base Station’ is ‘Online’.
    When I go back and select the other location and ‘Devices’, again under ‘Security’, I see the other ‘Alarm Base Station’ is ‘Online’.

Thanks for looking at these issues!

#2

Hi @Thompa3642. As we value our neighbors’ feedback, we’ve created a Feature Request board. Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. Feel free to link that post you make in the Feature Request board here so other neighbors that come to this thread can easily find your feature!