Setting up a second protect basic plan

Hi there

I bought a floodlight a few months after my doorbell, the doorbell is set up on a ring basic protect plan, can I add a second basic plan for the floodlight or do I need to get the plus?

I can’t see how to get the basic on the website for my second device? My trial for the second device is almost up; but I’d already subscribed to the first plan for the doorbell

Any help please?

Hi @Jon.lee84. You can subscribe to a second Ring Protect Basic plan or you can choose the Plus plan to cover both devices. To see a comparison of both plans laid out, you can check out our Help Center Article here. Once you’ve decided which plan is the best fit, you can follow the steps here to subscribe to the plan you’d like. If you’re not able to get the plan set up on your end, our support team can also help take care of this over the phone as well.

You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile:

Caitlyn,

I’m not seeing any subscribe button under each individual device, nor am I seeing a way to add another device to my basic plan. Does that option only become available once the plus trial expires?

Thanks.

Hi @handoffbarry. Would you be able to share a screenshot of what you are seeing? This will help me direct you where to go. If you are logged in on Ring.com, you should the option for Protect Plans.

I have the exact same issue. I added a second device, looking to add Basic plan to second device, this is $4 per month cheeper with two devices, total $6 vs $10 for Plus plan. There is no option to enable basic for second device, the page defaults to device already under a basic plan with a single option to upgrade to plus, but I don’t need plus with only two devices.

I have exactly the same problem too. Just going round in circles. Any tips would be welcome!

@Tom_Ring What is the process to select individual Basic Protection plans? For users with two devices, your Protection Plus plan is more expensive.
Thank you.

Hi @Arthur_D. The Help Center articles that are shared in the marked solution for this post have the most up to date information on how to subscribe. Just follow the steps listed in the Help Center article and you will be good to go.