Employer sent invite. Base will not connect. Says registered to someone else. Help!!?
Hello @Christopher01 ,
I may be misunderstanding what you are saying, and if so, I apologize. But hereâs what I think you are saying.
When you said, âEmployer sent invite", it sounds like your employer has a Ring Alarm system at your place of employment, and sent you an email to give you access to the Base Station as a " **Shared User.â ** You may or may not own any Ring devices yourself (this is not a requirement to make a Ring account), but you can create your own Ring email account and use the Ring App as a âShared Userâ to access the employerâs alarm system.
Then you wrote, â_Base will not connect. Says registered to someone else. Help!!?â _ You probably did not see the Base Station on your Ring App. You can not install the Employerâs Base Station onto your App. It is already is owner and registered to your employer, and installed on the employerâs Ring email account.
There is a good possibility, when you created your Ring account, that your address does not match what your Employer designated on his account. Check to see that when you want to access the Employerâs Base Station, that you are looking at the correct address location. Also when the Employer sent you an invite, they might not have fully completed the steps on their App to âgrantâ you access.
So, if Iâm understanding you correctly, then the follow may help you:
On your App (as the âShared Userâ ):
- Check the top ofyour App to insure that if you see multiple âlocation selectionsâ available on the your Dashboard (tap on the location that is just right of the 3 horizontal lines), then you need to select the location that shows your Employerâs address/location that does already have the Base Station on it.
On the Employerâs **âOwnerâ ** App, ask them to:
- Double check, on the EmployerâsApp (that the Employer logged on with their âOwnerâ email/password) to insure they not only send the email âinviteâ, which you then clicked the link to âacceptedâ the email invite, but that indeed they also remembered to give you permission for access to the Base Station.
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Main Menu 3 horizontal bar icon, upper-left-corner of Dashboard) > Control Center > Shared Users > âManageâ for Owner location > Employer clicks on your name > double check the Alarm Base Station equipment is toggled (swipe right) blue enabled.
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If it is indeed showing that the toggle has âApp access grantedâ for you, then I recommend your Employer go and un-toggle (swipe left), pause, and then re-toggle (swipe right) back enabled. Itâs rare, but sometimes a âglitchâ somewhere in the App can deny permission even while showing the toggles in the correct position. Cycling the toggle just re-sends the granting-permission again.
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Hopefully, one or both of the two things will grant you access to the Employerâs Base Station. If not, then I recommend you and your Employer telephone Ring Support for help and they can look at both your accounts to determine what is causing the issue:
https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch
Unfortunately, due to the Covid-19, their available hours have been changed also:
https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19