Server response 424

Hi neighbors! If you’re experiencing any errors or concerns with the Live View on your Ring Camera or Doorbell, you can try the following troubleshooting steps:

  • Review our Community Post on Live View for a list of troubleshooting tips and tricks.
  • Check out our Help Center Article here on how to make wifi work for you.
  • Make sure the RSSI on your Ring device indicates a strong and stable wifi connection.
  • If you have a VPN, disable it when you’re using the Ring app, as the Ring app does not support the use of VPNs.
  • As other users in this thread have suggested, try changing the 2.4GHz wifi channel so there is less interference.
  • Reset your Ring Camera by holding down the setup button for at least 20 seconds. After the reset is complete, set the Camera back up in the Ring app using the steps under Set Up a Device.

If this concern persists after trying these troubleshooting tips and tricks, please follow up with our support team at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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