Ring Alarm
Browse posts, comment, and join in the discussion about Ring Alarm and Ring Alarm Pro.
A
User Solution
Closed
Sensor gen 2 offline
connectivity
alarm
troubleshooting
sensor gen 2 is offline. Batteries were showing good but I replaced them and also did a factory reset.
Nothing works. Does that mean I need a new sensor?
147 •
0 •
0 •
12-12-2023 01:33:28
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @Atdf119. After the factory reset, bring the sensor close to the Base Station and try to walk through a new setup in the Ring app using the steps under Set Up a Device. If the sensor is still not responsive, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
0
13-12-2023 07:14:56
•