Today, I was just checking the battery level of devices in Ring alarm app and noticed that one contact sensor was missing. It was totally gone. Vanished. I removed the sensor battery and it was completely dead, the battery tester needle won’t even move. So, I replaced the battery but the sensor never showed up in devices. I had to re-scan the QR code and add the sensor as a fresh device. How can this happen? I arm the system daily and if door sensors remove themselves automatically, how can I even trust the Ring system? I don’t even know when the sensor removed itself. It is on a perimeter door so purpose of securing the home is defeated.
Also, for the drained battery, I never received any notification in the app. I open the app at least once in two days to check if there is any notification, there was none. I get notified about all the cool things I can do and deals and whatnot, but not about a dying battery?
This is odd the hear of, neighbor. Our support team will be happy to take a closer look at this concern for you to get it resolved.
Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. Thank you
This exact same issue just happened to me. One of my sensors showed as offline and when I go to check the ring app it shows the sensor was removed from my alarm.
This is happening to me too. My Garage door contact sensor is running out of battery. I replaced the battery, but it’s not showing up in the device list. Then I manually added the device again. It shows up correctly, but after I open and close the door once, the app shows an alert the sensor is offline, and auto-removed again.
Hi @seanyao. I suggest reaching out to our support for this concern. They’ll be able to take a look at some data for the Contact Sensor and determine why this is happening.
