Seeing Past Ring Videos

Hello, is it possible to see motion detection videos before I purchased the ring protection plan. Recently I had suspicious activity at my house and when I went to re watch the videos the next day and it said I had to purchase the ring protection plan. So I purchased the ring protection plan and when I want to click on the video from the day before it said the video was not available. Is there any possible way I can retrieve the videos?

No. If you weren’t a subscriber at the time the video was recorded then the video would have been saved.

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Hi @Delainie_M32. As @SolarEclipse mentioned, if you do not have a Ring Protect Plan, your recordings will not be stored in the Ring App for you to view. The purchase of a Ring Protect plan will not give you access to recordings from before the plan takes effect, only after. You can find more information on how video recordings work on this Help Center page here. :slightly_smiling_face:

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