The security screws were not included in my box, which I just learned is a common complaint. Does anyone know what size they are so I can look for them locally? I don’t want to wait 3-5 days to receive them. The Chat and phone help were no help.
i have the security screw missing out my camera i installed today, how can i get a replacement please
Hey neighbors! If you’re missing a piece of equipment that should have been included with your Ring device, please reach out to our support team so they can look into getting this squared away for you. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.