Security screw and star screwdriver bit do not match

The provided security screws and the star-shaped end of the screwdriver bit I received do not match. The security screw had a center pin. How do I go about getting the correct scews or screwdriver?

Hi @mbartolome79. To ensure you get the proper screwdriver and screws, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.